[FIXED] Stripe details not being passed when customers checkout
closed
philtrevor
EDIT: Anyone else having this issue, you need to enable Tax in your shop settings, make sure it asks all buyers if they are individual or a company, had near to no blocked payments after doing this and updating to the latest theme.
When my customers pay with Stripe, 75% of the time their customer email is never sent to Stripe, nor is the:
- Customer email
- Customer name (25% of the time passed)
- Billing address (25% of the time passed)
This causes Stripe to block 25.14% of my payments, the details i said above are from Stripe themselves its not an estimate.
Please fix this ASAP as ive already had £5000 in blocked payments this week.
It causes Stripe to mark the risk level as highest meaning it blocks it and theres no way to overrride it.
Thanks
Daniele
closed
this has been fixed (even without enabling tax)